Return & Refund Policy

Fair Solutions for Your Holiday Purchases

Effective Date: October 16, 2026

At Evrylla, we understand that shopping for Christmas decorations, gifts, and holiday celebrations requires planning. Our Return & Refund Policy explains how eligible purchases can be returned and how we address products that arrive damaged, defective, or incorrect.

Your 30-Day Return Period

Customers may request a return for eligible products within 30 calendar days after delivery.

Return requests must be submitted through service@evrylla.com.

All returns are subject to the conditions below and applicable consumer protection laws.

Product-Specific Return Guidelines

Christmas Home Decorations

Christmas ornaments, holiday decorations, decorative figurines, garlands, and similar items may qualify for a return if they are unused, undamaged, and returned with their original packaging.

Christmas Gifts & Keepsakes

Non-personalized gifts and keepsakes may be eligible for return if they remain in their original condition.

Personalized, engraved, or custom-made gifts may have additional return restrictions for preference-based returns where legally permitted and disclosed before purchase.

Christmas Party Supplies

Unused party decorations and supplies may be returned if they are complete, unused, and in their original packaging.

Products that have been used during an event or damaged after delivery may not qualify for preference-based returns.

Christmas Wearables & Accessories

Eligible clothing and accessories must be unworn, unwashed, and in their original condition, with labels attached where applicable.

Hygiene-related return restrictions may apply to certain items where permitted by law and disclosed to the customer.

How to Request a Return

First — Submit Your Request

Email service@evrylla.com within 30 calendar days after delivery.

Include your order number, the item concerned, and the reason for your request.

Second — Receive Return Instructions

Our customer support team will review the request, confirm eligibility, and provide the appropriate return address when a physical return is required.

Third — Package and Dispatch

Pack the approved items securely and follow the provided shipping instructions.

Keep your shipping receipt and tracking information until the return is resolved.

Fourth — Return Review

After receiving the parcel, we will inspect the returned items and inform you of the outcome.

Where to Send Returns

Do not send returns directly to our registered business address.

The designated warehouse address may differ according to the product and fulfillment arrangement.

Our customer support team will provide the correct return destination after reviewing the request.

Who Pays for Return Shipping?

Change-of-Mind Returns

For eligible preference-based returns, customers are generally responsible for the cost of return shipping.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate solution without additional cost to the customer, as required by applicable law.

This may involve a replacement, refund, prepaid return, or another reasonable resolution.

Refund Timeline

Approved refunds are generally initiated to the original payment method within 5–10 business days after the returned item has been received and inspected.

Where no physical return is required, the period begins after the refund claim is approved.

Additional bank or payment provider processing time may apply.

Missing Items or Delivery Damage

If a parcel arrives with missing products, broken ornaments, damaged decorations, or incorrect accessories, please email us promptly.

Include your order number and photographs of the affected products and packaging where available.

We will assess the issue and communicate the available resolution.

Seasonal Products and Holiday Deadlines

Christmas products are not automatically excluded from returns solely because the holiday season has ended.

Eligible seasonal merchandise remains covered by the stated 30-day return window.

Customers should understand that delivery estimates do not guarantee arrival before Christmas or another event date. Mandatory legal remedies for late delivery remain unaffected.

Order Cancellations

Customers may request cancellation before dispatch by contacting service@evrylla.com.

We will attempt to accommodate requests before fulfillment begins.

Once an order has shipped, the applicable return process may be necessary.

Consumer Rights

Nothing in this policy removes statutory rights relating to defective goods, incorrect items, or other legally protected consumer claims.

Return Assistance: service@evrylla.com