Contact Us

Contact Us

Questions About Your Order? We're Here to Assist.

We understand that holiday purchases often involve important dates, special occasions, and thoughtful preparations.

Whether you need help selecting Christmas decorations, checking delivery information, or resolving a purchase issue, our customer support team is available through our official email channel.

Reach Our Support Team

Customer Support Email: service@evrylla.com

You can contact us regarding the following matters:

Support Category How We Can Help
Product Questions Details about Christmas decorations, gifts, party accessories, and festive wearables
Existing Orders Order status, item details, and purchase confirmations
Delivery Support Tracking inquiries, shipping delays, and delivery concerns
Order Adjustments Address corrections and cancellation requests before fulfillment
After-Sales Service Returns, damaged goods, missing items, and refunds

Before You Contact Us

For order-related inquiries, please include your order number, the email address used at checkout, and a brief explanation of your request.

For items that arrive damaged or incorrect, include photographs when available to help our team evaluate the situation.

Our Registered Business Details

Store Name: Evrylla

Legal Business Operator: Shijiazhuang Zangyuan Network Technology Co., Ltd.

Registered Address: Room 608, Building 7, Baoneng Center, No. 5 Xincheng Avenue, Zhengding Area, China (Hebei) Pilot Free Trade Zone, Shijiazhuang, Hebei Province, China.

Email: service@evrylla.com

Returning an Item?

Please contact our support team before sending any return package.

Our registered business address is not the designated return warehouse. After reviewing your return request, we will provide the appropriate return address and shipping instructions.

We recommend contacting us promptly if your request concerns an upcoming holiday event or time-sensitive order.

Official Customer Support: service@evrylla.com

Customer Service Phone: +86 311 6603 2766